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Smart Home Pilot - Terms & Conditions

  1. Authorized Person I am a person authorized to manage the indicated residential electric utility account. All information that I provide on subsequent webpages, forms or upon request (including, but not limited to, address, utility account number and utility contract number) is correct to the best of my knowledge.
     
  2. Pilot Participation and Release Of Usage Information: I hereby request to participate in Hawaii Energy’s Smart Home Pilot (“Pilot”), which is a 12-month pilot funded by Hawaii Energy, the ratepayer-funded conservation and efficiency program for Hawaii, Honolulu and Maui counties (references to "Hawaii Energy" shall mean Leidos Engineering, LLC as an administrator to the Hawaii Public Utilities Commission). At this time, Hawaii Energy anticipates the Pilot running from approximately April 2015 through April 2016. I understand that the length of the pilot is subject to modification by Hawaii Energy. Hawaii Energy will provide advance notice of any modifications to me to the extent possible. I also understand that as part of the Pilot, I will received a free 8-inch, high-resolution CEIVA digital display (“Smart Display”) to help me manage my energy at home. After the Pilot is completed, I can keep the Smart Display for free. After the Pilot is completed, I can choose to subscribe and pay for continuing Usage Information services with CEIVA. I hereby authorize Hawaii Energy to release my energy usage information (“Usage Information”) to CEIVA Energy (provider of my real-time Usage Information to the Smart Display) for use and analysis related to the Pilot. I understand that my Usage Information may be released to me in 15-minute or other intervals, if available.
     
  3. Indemnification And Defense I agree to indemnify, defend and hold harmless Hawaii Energy, the State of Hawaii, Leidos Engineering, LLC and CEIVA and each of their respective directors, officers, employees, contractors and agents (collectively, " Parties") from and against claims of any kind or legal suits arising out of or related to my access to and/or participation in the Pilot (including, but not limited to, the release or use of my Usage Information) including but not limited to: (1) the transmission and disclosure of my Usage Information by the Parties consistent with the terms and conditions herein; (2) the storage of such Usage Information during the term of the Pilot and/or (3) the display of my confidential data on my Smart Display in connection with the Pilot, unless the claims or suits are caused solely by the action or inaction of the Parties. I understand that the Usage information will be maintained in a secured fashion, but that none of the Parties warrant that a security breach will never occur. I accept this risk and agree to hold the Parties harmless from any such breach.

    In no event shall the Parties be liable for any punitive, exemplary, special, indirect, incidental or consequential damages (including, but not limited to, property damage or injuries of any kind, emotional distress, lost profits, lost business opportunities, loss of use, equipment downtime, and loss of or corruption to data) arising out of or related to my access to and/or participation in the Pilot, the use or release of my Usage Information and/or the use or maintenance of related equipment and/or parts, designs, practices or methods, from now until the end of time, regardless of the legal theory under which such damages are sought.

    I understand that CEIVA is a home energy management system company that endeavors to help consumers manage their connected home and energy use with their Smart Display. I understand that Hawaii Energy, the State of Hawaii and Leidos Engineering, LLC are not employers of, partners of or joint ventures with CEIVA. Any questions about the Smart Display and related hardware should be addressed with CEIVA at 1-888-670-3580, Monday-Friday, 8:00 AM – 4:30 PM PT.
     
  4. Customer Information Display (Smart Display):
    I acknowledge that if Hawaii Energy provides a Smart Display under the Pilot, the Pilot requirements of providing Usage Information will be fulfilled. In addition, the unique features of this display may provide other Enhanced Capabilities through a CEIVA Membership, as described below.
     
  5. CEIVA Membership and Enhanced Capabilities: The Smart Display can provide Enhanced Capabilities when I create an account and register my display at CEIVA.com, including:
    • the CEIVA PicturePlan® photo delivery service, providing unlimited cloud-based photo storage and ability to upload photos to my Smart Display from my computer, smartphone, social media or CEIVA.com;
    • access to information channels such as sports updates, weather forecasts, quote of the day, etc.;
    • a CEIVA Homeview smartphone app to view my energy data anytime and anywhere;
    • additional historical energy usage and cost information screens; and
    • automatic software updates directly from CEIVA.com.

    Hawaii Energy provides a free 12-month CEIVA Membership including Enhanced Capabilities through CEIVA.com from the time I register my Smart Display for the Pilot. Once this trial period expires, I may, at my expense, continue the subscription service directly with CEIVA.com. CEIVA membership is optional, not a requirement of Pilot participation, and I may choose to continue or discontinue the subscription service at my discretion.
     
  6. Usage Information: The electricity usage display service is configured through a wireless ZigBee® connection directly with my ZigBee® enabled Smart Meter. At the time the Smart Display is set up, my electricity meter will be configured to communicate with my Smart Display so that my real-time Usage Information is displayed. My Usage Information will NOT be displayed on or shared with any other Smart Display other than the one provided to me.
     
  7. My Photos: Hawaii Energy will not have access to my images displayed on the Smart Display or stored in CEIVA’s online photo repository, nor will Hawaii Energy have the ability to view or screen such information. The information displayed on the Smart Display cannot be viewed remotely. Upon termination of my participation in the Pilot, my photos will be deleted from the CEIVA photo repository, unless I opt in to maintain my CEIVA membership with CEIVA at my expense.
     
  8. My Information Is On The In-Home Display: I understand that my electricity usage data and photos will appear on my Smart Display, and that such data and images may be visible to anyone viewing the Smart Display within my premises. By signing this Agreement, I consent to such disclosure. My utility data will not be displayed on Smart Displays of other participants in the Pilot. My photos may be displayed on Smart Displays of other participants if I grant them access to the photo sharing service.
     
  9. Wireless Access and Possible Charges: The CEIVA Enhanced Capabilities are available through my home Internet WiFi connection to the Smart Display. I am responsible for any related broadband or communication service charges incurred as a result of using this service, and I shall be solely responsible for all disputes with any related communications company or Internet Service Provider.
     
  10. Online Service Interruptions: I acknowledge that online service access may be limited or unavailable based on difficulties with the Internet, my web browser, computer, wireless router, home wiring, Internet Service Provider or for other reasons. I agree that I shall be solely responsible for the impact and resolution of any online service interruptions.
     
  11. Smart Display Not Working: The Smart Display is covered under a warranty provided by CEIVA. CEIVA will repair or replace Smart Displays for the duration of the Pilot. If the Smart Display is damaged or does not function properly, ontact CEIVA at the number provided with my Smart Display. Hawaii Energy does not provide any warranty, express or implied, regarding the Smart Display or Membership, and expressly disclaims any and all warranties
     
  12. Smart Display Installation, Set Up and Maintenance: If required, during the term of the Pilot, I agree to let Hawaii Energy or CEIVA, or its respective agents, into my premises at a mutually agreed upon time to install, inspect, and make repairs, as needed, to the Smart Display. If enrolled in the CEIVA Membership, and because my Smart Display receives images and automatic updates overnight, I agree to keep the Smart Display plugged-in and connected to the Internet 24 hours per day for the duration the Pilot.
     
  13. Ownership and Residential Moves: Ownership of the Smart Display belongs to me. If I move to a new location within Hawaii Energy’s Pilot area, the Smart Display’s presentation of my smart meter’s real-time electricity consumption will cease. I will be required to call Hawaii Energy or its agent in order to establish a new secure connection between my Smart Display and the smart meter at my new residence. Should I move to a location outside of Hawaii Energy’s Pilot territory, this functionality will cease, but the CEIVA Membership may continue at my expense
     
  14. My Feedback: My feedback is essential to the success of this Pilot and I agree to provide Hawaii Energy and CEIVA with feedback regarding the Enhanced Capabilities, the Smart Display and Membership service, if applicable. This may include participating in online surveys. Hawaii Energy and CEIVA may also collect statistical and demographic data regarding me and my household, such as number and ages within the household and computer and photography habits of household residents. I will have an opportunity to provide this information on an anonymous basis. I understand that neither Hawaii Energy nor CEIVA will have access to my photos. My demographic information will be maintained in confidence by CEIVA in accordance with their Privacy Policy which can be found at www.CEIVA.com and will only be shared with Hawaii Energy on an aggregated and anonymous basis. Upon completion of the Pilot, CEIVA will delete any record of my specific demographic responses.
     
  15. Termination: Hawaii Energy may terminate or discontinue the Pilot at any time upon notice to me. Upon completion of my participation in the Pilot or termination of the Pilot, whichever occurs first, my Membership shall terminate, and my images will be deleted from the CEIVA photo repository. Additionally, upon completion of the Pilot, CEIVA will delete from its files any of my specific demographic responses and my Confidential Data that ties my identity or address to my utility usage. CEIVA may retain aggregate data in an anonymous format in order to assist Hawaii Energy in evaluating the effectiveness of the Pilot.

    In the event I wish to terminate my participation in this Pilot (before the end of the Pilot), I can contact Hawaii Energy at 537-5577 or . If that is the case, I understand that Hawaii Energy reserves the right to require me to return the Smart Display. Hawaii Energy will use reasonable efforts to cease future releases of my Usage Information to CEIVA and me for the Pilot upon receiving my termination request. I understand that depending on the schedule of release intervals and other technical factors, there may be some delay before the termination is in effect.
     
  16. Force Majeure: No party shall be responsible for delays or performance resulting from acts beyond the reasonable control of such parties. Such acts shall include, but not be limited to; acts of God, strikes, walkouts, riots, acts of war, epidemics, failure of supplier to perform, governmental regulations, power failures, earthquakes or other disasters, natural or otherwise
     
  17. Hawaii Energy Emails: I agree to receive emails from Hawaii Energy to learn more about energy conservation and residential rebates, as well as educational and training opportunities. I understand that I can opt out at any time by clicking "unsubscribe" on the emails.
     

 

Smart Home FAQ's

Overview

    1. What is Hawaii Energy’s Smart Home Pilot Project?

      The Smart Home Pilot Project is a new initiative for residents with smart meters to monitor and manage their energy usage with a FREE CEIVA Homeview Smart Display also known as a digital picture frame. The purpose of the pilot is to encourage residents to monitor their energy usage and take advantage of their smart meter so they can make informed decisions to possibly lower their energy bill.

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    2. What is a smart meter?

      A modern electric meter that enables two-way communication between residents and the electric utility through a secure wireless network.

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    3. What are the benefits of the pilot?

      There are several benefits for participating, which include the following:

      • A FREE 8-inch, high-resolution CEIVA Homeview Smart Display – Valued at $200! Yours to keep when the pilot ends.
      • Access to your electricity usage 24/7 either at home or while you’re on the go with a mobile application.
      • Easy access to news, weather, sports and even your social media feeds.
      • Unlimited picture storage and the ability to invite friends and family to view and send photos to your Smart Display.
      • Energy-saving tips and updates from Hawaii Energy.

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    4. What do I need to do during the pilot program?

      Simply keep the Smart Display on and connected to the Internet. You’ll also need to complete two (2) online surveys about your experience. Other than that, how often you monitor your energy usage or use the display is completely up to you.

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Participation Requirements

    1. Who is eligible to participate? How much does it cost?

      The pilot is limited to 100 people. Approximately 2,800 electric utility customers with smart meters who reside in either Kahala or Diamond Head are eligible to participate. Of the six neighborhoods on Oahu with smart meters, Kahala and Diamond Head were the only ones that were not participating in any pilot projects. The pilot is completely free to participate.

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    2. What will I need to participate?

      You must have the following:

      • Your Smart Home Pilot letter with a unique verification code (non-transferable).
      • Internet access and a wireless router.
      • A smart phone (iOS or Android).

      Additionally, you’ll need to agree to the following:

      • Keep the Smart Display connected to the Internet.
      • Plan to remain at your current residence for at least one (1) year.
      • Participate in two (2) online surveys about your experience.

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    3. How long is the pilot?  What happens after it’s complete?

      It’s a 12-month pilot program from approximately April 2015 through April 2016.

      After the pilot is complete, the Smart Display is yours to keep.  You will still be able to view your real-time energy usage for free from the Smart Display.  However, the other enhanced features such as viewing your energy usage via the smartphone app, sending and sharing photos and accessing sports/weather updates will not be available.  To reactivate these features, you will need to pay for a membership with CEIVA Energy.  To learn more, visit www.ceivaenergy.com.

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Energy Information

    1. Why is my energy information on the Smart Display different than my electric bill?

      The energy information displayed is only your estimated basic energy cost and does not include the additional charges and fees applied to your bill each month.

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    2. How much energy can I save?

      The pilot was designed to give participants the ability to monitor their real-time energy usage. The amount of energy you save will depend on how you decide to use the information. Therefore, your energy savings will vary.

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    3. Can other people view my energy information?

      Your energy usage data may be viewed by Hawaii Energy and CEIVA Energy staff for analysis and feedback to you. The only other people who may view your energy data are those you invite to your home to view your Smart Display. This data will not be displayed on other pilot participant’s Smart Displays.

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    4. Who is Hawaii Energy?

      Hawaii Energy is the ratepayer-funded energy conservation and efficiency program serving the islands of Hawaii, Lanai, Maui, Molokai and Oahu. We offer cash rebates and other incentives to residents and businesses to help offset the cost for energy-efficient equipment. The program also conducts education and training for residents, businesses and clean energy allies to encourage the adoption of energy conservation behaviors and efficiency measures.

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    5. Why does Hawaii Energy have access to my energy data?

      The Hawaii Public Utilities Commission (PUC) has authorized the Hawaiian Electric Companies (HECO) to provide Hawaii Energy with customer’s electric usage information to promote energy conservation and efficiency efforts and help residents save energy and money on their electric bills. Participants opt-in to release their energy data to CEIVA Energy for the use and analysis of the pilot.

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    6. Who is CEIVA Energy?

      CEIVA Energy is a Home Energy Management System company based in California that manufactures the Smart Display. To learn more visit, www.ceivaenergy.com. Hawaii Energy is working with CEIVA Energy to provide the Smart Displays for the pilot.

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Smart Display

    1. What is a Smart Display and how does it work?

      The Smart Display is a cloud-based digital picture frame that can communicate with your smart meter and connect to the Internet in order to provide real-time energy information.

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    2. How do I set up my Smart Display?

      There will be a “Quick Start Guide” included with the Smart Display. However in general, set up includes the following:

      • Find an area in your home to set up your Smart Display within range of your WiFi signal.
      • Plug in the Smart Display and connect the Smart Display to your smart meter.
      • Connect to your wireless Internet.
      • Register your Smart Display online at www.ceiva.com/hawaiienergy.

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    3. How much energy will the Smart Display use?

      The frame uses very little energy – approximately 0.12 kilowatt hours (kWh) per day. If the Smart Display was left on continuously, it would cost approximately $13.14 per year based on $0.30 cents/kWh. That’s about $1.10 per month.

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    4. Can others see the photos I post to my Smart Display?

      No. You’ll be the only one who can access your photos and you’ll have the option to share them with friends and family.

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    5. How long will it take to receive my Smart Display?

      Approximately 6 to 9 business days after your participation request is approved.

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More Information

    1. Who can I contact if my Smart Display is not working properly?

      For any questions about the Smart Display and related hardware, call CEIVA Energy toll-free at 
1-888-670-3580 (Monday to Friday, 8 a.m. to 4:30 p.m. PST).

      For issues connecting to your meter, please call Hawaii Energy at 808-537-5577 or email Alan Hong at .

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    2. How can I learn more and sign up to participate?

Thank You for Signing Up!

We received your application for Hawaii Energy's Smart Home Pilot.

We will notify you within three (3) business days if you have been accepted for the pilot. Feel free to contact Hawaii Energy with any questions at (808) 537-5577 or Alan Hong via e-mail at .

In the meantime, learn how to save energy at home, visit our website: www.HawaiiEnergy.com.

Back to Smart Home Page.