Customers who received rebates (also known as financial incentives) from Hawai‘i Energy between 2015 and 2016 may be asked to participate in onsite inspections as part of the program’s quality assurance and check process.
These onsite inspections are conducted on behalf of the Hawai‘i Public Utilities Commission, which authorizes the rebate offers and other funding for Hawai‘i Energy. They are designed to ensure that the rebates in Hawai‘i Energy’s records match recorded installations.
Hawai‘i Energy greatly appreciates your participation with these evaluation activities and candid feedback.
Onsite inspections are helpful in ensuring that program rebates were received by participants and confirm that our records are correct. Once scheduled, an engineer will visit your business to collect information about the energy-efficient equipment that was installed and rebated. Engineers may request to photograph the equipment and/or install short term data logging equipment, but you will not be asked for any personal or confidential company information. Note that all engineers are required to be properly uniformed and display a Hawai‘i Energy ID badge at all times.
We request that you or your designated representative accompany the engineer during the inspection if possible. This will ensure the engineer has appropriate access to the facility and any applicable questions can be addressed. The results of this inspection will not include any information about you or your company, and are only to verify Hawai‘i Energy’s records. You will not receive sales calls based on this inspection, but you are welcome to apply for rebates or other assistance from Hawai‘i Energy at any time in the future. Onsite inspections will be conducted by InSynergy Engineering or Interface Engineering.
Questions? Please contact Hawai‘i Energy at (808) 839-8880 on Oahu, toll-free at 1-877-231-8222 on the neighbor islands, or email . If you would like additional confirmation about these evaluation activities, you may call the Hawai‘i Public Utilities Commission at (808) 586-2020.