Privacy Policy

This is the website of Hawaii Energy, Conservation and Efficiency Program.

Our postal address is:

Hawaii Energy
1132 Bishop St. Ste. 1800
Honolulu, HI 96813

We can be reached via email at  or telephone at 808.537.5577 (Oahu) or toll-free at 1.877.231.8222.

Hawaii Energy website visitors may be asked to provide information voluntarily, such as contact information.

The information collected is reviewed internally only, unless otherwise noted. Hawaii Energy will ask permission before disclosing any information to a third-party.

Hawaii Energy uses a harmless cookie that stores a session ID that doesn’t contain any user information. A second cookie stores the default size of the main content text should the user ever change it.

Visitor information may be used for purposes not previously noted in this Privacy Policy.

Any changes in information practices will be incorporated into this policy.

If you feel this site is not following its stated information policy, you may contact us at  or telephone at 808.537.5577 (Oahu) or toll-free at 1.877.231.8222.

 


Customer Data

As a program established under contract with the Hawai‘i Public Utilities Commission, Hawai‘i Energy is responsible for providing energy efficiency services for residents in Hawai‘i, Honolulu and Maui counties. In order to provide these services, Hawai‘i Energy collects and manages customer information. We value your participation in our program, and we take our responsibility to protect this information very seriously.

We will not sell or rent your personally identifiable information.

Per a Protective Order issued by the Public Utilities Commission, we receive customer information associated with utility accounts in Hawai‘i, Honolulu and Maui counties from the Hawaiian Electric Company, Maui Electric Company and Hawai‘i Electric Light Company. Under this Protective Order, Hawai‘i Energy and its staff, consultants, contractors and subcontractors may utilize this data only for purposes consistent with the obligations of Public Benefits Fee administration, which includes the distribution of Home Energy Reports, verification of rebate delivery, and annual audits of our operations and energy-saving claims.

The use of this data is necessary for us to administer this public service in a cost-effective, efficient way, with the broader goal of helping Hawai‘i achieve 100% clean energy by 2045.

We share your customer information with a limited amount of subcontractors for purposes of providing customer care, and other services (including those listed above). We require all contracted third parties to have data security measures in place to protect and secure this data.

In addition to the terms of the Protective Order, Hawai‘i Energy has joined the U.S. Department of Energy’s DataGuard (Energy Data Privacy) Program. Full details on what this means in terms of handling, protecting and securing the energy data can be found here: www.dataguardprivacyprogram.org. The Hawaiian Electric companies also lets customers know about the transfer of data to Hawai‘i Energy through various means of communication, including but not limited to their website: hawaiianelectric.com/privacy-policy.

If you find incorrect or incomplete information, you may contact Hawai‘i Energy to request an update or revision. Regarding Home Energy Reports, you may choose to opt-out of receiving the Reports by contacting Hawai‘i Energy at (808) 537-5577 or toll-free at 1-877-231-8222.